Knowledgebase

403 Error in the WordPress Administration [wp-admin] What is a 403 Error? A 403 Forbidden error is returned by the server when the user has been...

Adding a Domain in cPanel To add a Domain in cPanel, follow these steps: Log in to your cPanel account. Click on the...

Adding a Subdomain in cPanel In the cPanel "Paper Lantern" theme, there is a separate section for "Subdomains" in the...

Adjusting Server Time in PHP All of our servers are configured to Eastern Time by default. It is possible, however, for you...

BackupBuddy not working, how can I fix this? BackupBuddy schedules things to run in the background in a way that isn't inherently compatible...

Can I use external email like Google Apps? You are more than welcome to use an external mail service while hosting your sites and...

Cannot issue Let's Encrypt Certificate or Renewal Failures Let's Encrypt is an amazing tool that allows you to issue free valid SSL Certificates on the...

Cannot upgrade WordPress or a WordPress Plugin Should you receive an error message about not being able to write or open a file in "/tmp"...

Creating FTP Accounts Creating FTP Accounts: To create an FTP account for a user, log into your cPanel, then click on...

Disabling Caching Using htaccess How to disable caching using .htaccess While caching is great for overall site performance, it...

Drupal CPU usage spikes during backups If you are using Drupal on your hosting accounts, you may notice sudden CPU usage spikes that...

How do I access my cPanel? Accessing your cPanel via our Support and Billing System You can get to your control panel via...

How do I create an email account? To create an email account log in to your control panel (http://www.yourdomain.com/cpanel/) and...

How do I disable Anonymous FTP? Anonymous FTP is disabled by default on all accounts.

How do I force my site to use https Forcing SSL for your site can be accomplished numerous ways depending on your content. We have...

How do I obtain a CSR (Certificate Signing Request)? Log into your cPanel account Under the "Security" section click on "SSL/TLS". If for any...

How do I order an IP address? Due to the Global IP Address shortage and strict ARIN IP justification guidelines, we no longer...

How do I transfer my domain to Sun Server Hosting? You will want to ensure you update the nameservers on the domain you are transferring before...

How to run a Traceroute What is a Traceroute and why would you need to do one? When investigating speed issues with your...

I just had SSL Installed and my site has disappeared! Do not worry - this is a temporary side effect of moving the account to a new IP and generally...

I ordered a Dedicated IP and my website has disappeared! Do not worry - this is a temporary side effect of moving the account to a new IP and generally...

I uploaded my page but it's not working! Make sure that you are uploading to the public_html or www folder. Only the files placed within...

Installing an SSL Certificate via AutoSSL in cPanel AutoSSL is a convenient feature in cPanel that takes care of SSL certificate installation for...

Let's Encrypt SSL Certificate shows "Not Installed" but SSL is working. This article explains how SSL certificates are managed when using both the Let's Encrypt cPanel...

My site is displaying a blank white page or HTTP Error 500! Generally a blank white page when you expect content is a PHP error. As we offer production...

What is a dedicated server? A dedicated server is a single-tenant physical server that is assigned to a single person or...

What is the FTP server? The FTP server is ftp.yourdomain.com and the login/password are the same as those you use to...

Why can I not connect using Secure FTP (sFTP)? sFTP operates over the SSH protocol to encrypt all information sent and received and as such any...

Why Dedicated Server Is Better Than Other Hosting Services? Some of the reasons, why dedicated server hosting is better than other hosting are- 1....

Why is cPanel saying my RDNS/PTR settings are incorrect? cPanel may be showing you an error under Email Deliverability related to Reverse DNS or PTR....

WordPress: There has been a critical error on this website. If you see this error on your WordPress website: The troubleshooting steps can be found in...

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